1. Overview
We want you to receive the correct products in good condition. If you receive a product that is defective, damaged, incorrect, incomplete, or materially different from what you ordered, you may be eligible for a return, replacement, or refund in accordance with this policy.
Because electronic components can be sensitive to electrostatic discharge, moisture, heat, soldering, physical handling, and incorrect electrical application, products must be handled and stored appropriately after delivery.
Please inspect your order as soon as it is delivered.
2. Return Request Period
A return or replacement request should generally be raised within [7 days] of delivery.
For certain products, manufacturers, brands, or product categories may have different warranty or return conditions. Where applicable, those conditions will apply.
Requests submitted after the applicable return period may not be accepted unless the issue is covered by a separate manufacturer warranty or we are otherwise required to accept the request under applicable law.
3. Products Eligible for Return or Replacement
A product may be eligible for return or replacement if:
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You received a product that is different from the product ordered.
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You received an incorrect quantity.
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The product was damaged during transportation.
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The product has a manufacturing defect that existed at the time of delivery.
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The product is materially defective or non-functional on arrival, subject to verification.
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Parts or accessories specified as included with the product are missing.
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The product received is materially different from its description or specifications on our website.
We may request photographs, videos, packaging details, product labels, batch numbers, or other information to assess the issue.
4. Electronic Component Testing
Certain electronic components require appropriate equipment and technical knowledge to test.
A component will not automatically be considered defective merely because it does not work in a particular circuit or application.
Before approving a return or replacement for an electronic component, we may perform or request reasonable verification to determine whether the product has a manufacturing defect.
A return may be rejected if our inspection indicates that the product was damaged or rendered non-functional after delivery due to improper use, installation, handling, storage, electrical connection, soldering, overheating, electrostatic discharge, or other external factors.
5. ESD-Sensitive Components
Many semiconductor and electronic components are sensitive to electrostatic discharge (ESD).
Customers are responsible for using appropriate ESD-safe handling and storage procedures after delivery.
Products that have been damaged due to ESD, improper handling, incorrect voltage or current, reverse polarity, short circuits, overheating, incorrect installation, soldering, or other misuse may not be eligible for return or replacement.
6. Products That Are Generally Not Eligible for Return
Unless the product is defective, damaged during transit, incorrectly supplied, or otherwise covered by applicable law or a specific warranty/return commitment, the following may generally not be eligible for return:
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Products that have been soldered, modified, altered, or assembled
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Components damaged during installation or testing
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Components damaged by ESD
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Components damaged due to incorrect voltage, current, polarity, wiring, or circuit design
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Products damaged due to improper storage or handling
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Products with broken, bent, cut, modified, or damaged leads or pins
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Products with removed, damaged, or altered labels or markings
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Products with damaged or opened manufacturer packaging where the product is no longer suitable for resale
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Custom, special-order, or non-standard products
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Products procured specifically against a customer’s confirmed order, where applicable
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Products sold as non-returnable, clearance, or final-sale items
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Products for which the applicable manufacturer or supplier does not permit returns, subject to applicable law
This list does not limit any rights available to customers under applicable law.
7. Damaged Package or Shipment
Please inspect the package at the time of delivery wherever possible.
If the package appears visibly damaged, opened, tampered with, wet, crushed, or otherwise compromised, please:
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Take photographs or video of the package before opening it.
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Record the condition of the package and shipping label.
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Inform the delivery personnel where possible.
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Contact us as soon as possible.
If the product inside the package is damaged, please retain the original packaging and all packing materials until the matter has been resolved.
Photographs, videos, packaging information, shipping labels, and other evidence may be required to process a shipping-damage claim.
8. Wrong Product or Missing Items
If you receive a product different from what you ordered, or if any item is missing from your order, please contact us within the applicable return period.
Please provide:
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Order number
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Product name or SKU
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Description of the issue
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Photographs of the product received
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Photographs of the packaging and shipping label, where applicable
After verification, we may arrange a replacement, return, refund, or other appropriate resolution.
9. How to Request a Return or Replacement
To request a return or replacement, contact us at:
Email: support@pcbcomponents.in
Please include:
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Order number
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Name and contact details
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Product name and SKU
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Reason for the return
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Description of the issue
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Photographs or videos, where applicable
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Any other information reasonably required to evaluate the claim
Do not send products back without receiving return instructions from us.
Unauthorized returns may be delayed or may not be accepted.
10. Return Inspection
Once a return request is received, we may review the information provided and determine whether the product qualifies for return, replacement, refund, or warranty service.
For eligible returns, we may provide return instructions or arrange collection through our logistics partner, depending on the circumstances.
Returned products may be inspected to verify:
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Product identity
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Order details
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Physical condition
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Packaging condition
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Signs of installation or modification
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Signs of electrical, thermal, mechanical, or ESD damage
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Manufacturing defects
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Other circumstances relevant to the return request
The final resolution will depend on the results of the inspection and the applicable return or warranty terms.
11. Return Shipping
Where the return is due to an error on our part, such as an incorrect product, damaged product received in transit, or an eligible manufacturing defect, we may arrange or reimburse reasonable return shipping costs, subject to verification.
Where a return is requested for reasons not attributable to us, the customer may be responsible for applicable return shipping charges, subject to the return terms applicable to the particular product.
12. Refunds
If a refund is approved, the refund will generally be issued to the original payment method used for the order, where technically possible.
Depending on the payment method and payment provider, the time taken for the refunded amount to appear in your account may vary.
The refund amount may depend on the reason for the return, the condition of the product, applicable shipping charges, and the terms applicable to the order.
Where applicable, refunds will be processed after the returned product has been received and inspected.
13. Replacement
Where a replacement is approved, we may provide the same product or an equivalent product, subject to availability.
If the same product is unavailable, we may, at our discretion and subject to applicable law, offer:
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An equivalent replacement
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A refund
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Store credit
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Another mutually agreed resolution
14. Order Cancellation
You may request cancellation of an order before it has been dispatched.
Once an order has been dispatched, cancellation may not be possible. In such cases, you may need to receive the shipment and follow the applicable return process, if the product is eligible for return.
Certain products may enter processing, procurement, or fulfillment immediately after an order is placed and may therefore not be eligible for cancellation.
If an eligible cancellation is approved, any refund will generally be processed to the original payment method.
15. Refusal or Return of Delivery
If you refuse delivery without a valid reason, the order may be returned to us by the delivery provider.
Additional shipping, return, or handling costs may apply depending on the circumstances and applicable terms.
Refusing delivery does not automatically constitute a valid return or cancellation.
If you wish to cancel or return an order, please contact us and follow the applicable process.
16. Warranty
Some products may be covered by a manufacturer’s warranty or a warranty provided by us.
Where a product is covered by a specific warranty, the applicable warranty terms will determine the warranty period, coverage, exclusions, and claim process.
A warranty generally does not cover damage caused by:
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Incorrect installation
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Incorrect electrical connections
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Reverse polarity
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Excessive voltage or current
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Short circuits
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Overheating
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ESD
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Physical damage
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Modification or alteration
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Soldering or rework, where applicable
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Improper storage
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Normal wear and tear
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Use outside the manufacturer’s specifications
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Improper or unintended use
Warranty claims may require inspection or testing before approval.
17. Products Sold in Packs or Multiple Quantities
Where products are sold as a pack, reel, strip, tray, bundle, or specified quantity, return eligibility may depend on the condition and quantity of the products returned.
If only a portion of a pack or quantity has been used, opened, modified, or altered, we may not be able to accept the remaining products as a standard return.
Please contact us before returning any partial quantity.
18. Product Specifications and Compatibility
Electronic components must be selected and used according to their manufacturer’s specifications and the requirements of the customer’s application.
We provide product information and specifications based on information available from manufacturers, suppliers, or other reliable sources. Customers are responsible for confirming that a component is suitable for their intended application before purchase and use.
A product will not be considered defective solely because it is incompatible with a customer’s particular circuit, design, equipment, project, or application.
19. Refunds for Out-of-Stock or Unfulfilled Orders
If we are unable to fulfill an order because a product becomes unavailable or cannot reasonably be supplied, we may cancel the affected portion of the order and provide an appropriate refund.
Where possible, we may contact you regarding alternatives or revised fulfillment options.
20. Fraudulent or Abusive Claims
We reserve the right to investigate return, refund, replacement, and warranty requests.
We may decline or restrict claims where there is reasonable evidence of:
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Fraudulent activity
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Product substitution
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Tampering
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Repeated abusive returns
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False or misleading claims
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Damage caused after delivery
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Unauthorized modification or use of the product
This does not affect any rights available to customers under applicable law.
21. Consumer Rights
Nothing in this Return and Refund Policy is intended to exclude, restrict, or override any rights or remedies available to consumers under applicable law.
Where applicable law provides a mandatory right or remedy, that right or remedy will continue to apply.
22. Contact Us
For questions regarding returns, replacements, refunds, cancellations, or warranty claims, please contact us:
Company / Business Name: PCB Components
Email: support@pcbcomponents.in
Phone: phone
Address: address
Please include your order number in all return, replacement, refund, or warranty-related communications so that we can assist you efficiently.