1. Information We Collect

When you visit our website, create an account, place an order, contact us, or otherwise use our services, we may collect information that you provide to us.

This information may include:

  • Full name

  • Email address

  • Mobile or telephone number

  • Billing address

  • Shipping or delivery address

  • Company or organization name, where applicable

  • GSTIN or other tax-related information, where applicable

  • Account and login information

  • Order and purchase history

  • Products purchased or added to your cart

  • Information provided through contact or enquiry forms

  • Information relating to returns, replacements, refunds, or warranty claims

  • Any other information that you voluntarily provide to us

We may also automatically collect certain technical information when you use our website, including:

  • IP address

  • Browser type and version

  • Device type

  • Operating system

  • Date and time of access

  • Pages visited

  • Referring website or source

  • Approximate location based on IP address

  • Website usage and interaction information

  • Cookies and similar technologies

2. How We Use Your Information

We may use the information we collect for the following purposes:

  • To create and manage customer accounts

  • To process and fulfill orders

  • To process payments and verify transactions

  • To arrange delivery of products

  • To generate invoices and maintain transaction records

  • To provide order, payment, and delivery updates

  • To respond to enquiries and provide customer support

  • To process returns, replacements, refunds, and warranty claims

  • To improve our website, products, services, and customer experience

  • To understand how visitors use our website

  • To detect and prevent fraud, unauthorized activity, and security issues

  • To maintain appropriate business and accounting records

  • To comply with applicable laws and legal requirements

  • To enforce our terms, conditions, and other policies

  • To send promotional communications where permitted and where you have provided the required consent

3. Information Related to Orders and Payments

When you place an order, we collect information necessary to process and fulfill your purchase. This may include your name, contact details, billing and shipping address, products ordered, order value, payment status, and other transaction-related information.

Payments may be processed through third-party payment gateways or payment service providers. Depending on the payment method selected, you may be redirected to or interact directly with the payment provider.

We do not intend to store complete debit card, credit card, banking, or UPI credentials on our own systems unless specifically stated otherwise.

Payment information is handled by the relevant payment service provider in accordance with its applicable privacy policy and security practices.

4. Communications

We may use the contact information provided by you to communicate with you regarding your use of our services.

These communications may include:

  • Order confirmations

  • Payment confirmations

  • Invoices

  • Shipping and delivery updates

  • Cancellation and refund notifications

  • Return or replacement updates

  • Customer support responses

  • Account-related notifications

  • Important service or security notifications

Where applicable and subject to your consent and communication preferences, we may also send promotional communications relating to products, offers, discounts, or other information that may be relevant to you.

You may opt out of promotional communications at any time by following the unsubscribe instructions provided in the communication or by contacting us.

Opting out of promotional communications will not necessarily stop essential transactional or service-related communications.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to provide essential functionality, improve user experience, maintain security, and understand website usage.

Cookies may be used for purposes including:

  • Maintaining your shopping cart

  • Maintaining customer sessions

  • Remembering preferences

  • Supporting account and login functionality

  • Improving website performance

  • Maintaining website security

  • Understanding website traffic and usage

  • Supporting analytics or marketing services, where applicable

Certain cookies may be necessary for features such as shopping cart, account, checkout, and login functionality.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of the website.

The cookies and similar technologies used on our website may change as our services and website functionality are updated.

6. Sharing of Information

We do not sell or rent your personal information to third parties for their independent marketing purposes.

We may share information where reasonably necessary to operate our business and provide services to you, including with:

  • Payment gateway and payment-processing providers

  • Courier and logistics companies

  • Shipping and fulfillment providers

  • Service providers supporting website operations

  • Email and communication service providers

  • Analytics providers, where applicable

  • Security and fraud-prevention providers

  • Customer-support service providers

  • Professional advisers, where necessary

We generally share only the information reasonably necessary for the relevant service.

For example, a delivery or logistics provider may receive your name, phone number, shipping address, and order information so that your purchase can be delivered.

7. Disclosure Required by Law

We may disclose your information where reasonably necessary to:

  • Comply with applicable laws, rules, regulations, or legal processes

  • Respond to lawful requests from government authorities

  • Comply with court orders or other legal requirements

  • Protect our rights, property, or business

  • Protect the safety of our customers, users, employees, or other persons

  • Detect, prevent, or investigate fraud or unauthorized activity

  • Enforce our terms and conditions or other agreements

8. Third-Party Websites and Services

Our website may contain links to third-party websites, manufacturers, product documentation, payment services, marketplaces, social-media platforms, or other external services.

If you access a third-party website or service through a link on our website, your interaction with that third party may be governed by its own privacy policy and terms.

We are not responsible for the privacy practices, security, or content of third-party websites or services.

We recommend reviewing the privacy policy of any third-party website or service before providing personal information.

9. Data Security

We take reasonable technical, organizational, and administrative measures to protect your personal information from unauthorized access, loss, misuse, alteration, disclosure, or destruction.

These measures may include:

  • Secure HTTPS connections

  • Access controls

  • Authentication and account security

  • Security monitoring

  • Software and security updates

  • Restricted access to personal information

  • Regular backups

  • Security measures provided by relevant service providers

However, no method of transmission over the Internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security of information transmitted to or stored by us.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy or as required or permitted by applicable law.

Information may be retained for purposes including:

  • Completing orders and providing customer support

  • Maintaining transaction and accounting records

  • Tax and legal compliance

  • Resolving disputes

  • Preventing fraud and misuse

  • Maintaining security records

  • Enforcing agreements and protecting our legal rights

When personal information is no longer required, we may delete, anonymize, or securely dispose of it, subject to applicable legal and regulatory requirements.

11. Account and Data Deletion

If you have created an account with us, you may contact us to request access to, correction of, or deletion of your personal information, subject to applicable law.

To request deletion of your account or personal information, please contact us using the contact details provided below.

For security purposes, we may request information necessary to verify your identity before processing a request.

Certain information may be retained where required or permitted by law, including information necessary for tax, accounting, fraud prevention, security, dispute resolution, or legal compliance.

12. Your Privacy Rights

Subject to applicable law, you may have rights relating to your personal information, including:

  • Requesting access to personal information we hold about you

  • Requesting correction of inaccurate or incomplete information

  • Requesting deletion of personal information where legally applicable

  • Withdrawing consent where processing is based on consent

  • Opting out of promotional communications

  • Raising a privacy-related complaint or grievance

  • Exercising other rights available under applicable law

You may contact us using the details provided below to exercise your applicable rights.

13. Children’s Privacy

Our website is intended for general users and is not specifically directed toward children.

We do not knowingly collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us inappropriately, please contact us so that we can review the matter and take appropriate action.

14. Business Transfers

If our business or any part of our business is sold, merged, reorganized, acquired, or transferred, personal information associated with the business may be transferred as part of that transaction, subject to applicable law.

15. Changes to This Policy

We may update this policy from time to time to reflect changes in our services, business practices, technology, or applicable legal requirements.

When changes are made, we will update the “Effective Date” or “Last Updated” date shown at the beginning of this page.

We encourage you to review this page periodically to remain informed about how we handle personal information.

16. Contact Us

If you have any questions, concerns, requests, or complaints regarding this policy or the handling of your personal information, please contact us.

Company / Business Name: PCB Components
Email: support@pcbcomponents.in
Phone: phone
Address: address

We will review privacy-related requests and complaints and respond in accordance with applicable law and our internal procedures.